Step into a pivotal leadership role as the Senior Manager, Case Assessment at Canada's Ombudsman for Banking Services and Investments in Toronto. This position emphasizes strategic planning and team performance in a hybrid work environment.
In this role, you will provide oversight and development for the Case Assessment Team under the guidance of the Deputy Ombudsman. Your leadership will be crucial for ensuring that the team operates efficiently while meeting the organizational objectives. With your robust background in service operations, you will enhance the overall effectiveness of dispute resolutions.
Key Responsibilities:
• Direct the Case Assessment Team towards operational goals
• Drive the development and implementation of strategic initiatives
• Ensure training and procedures are operationally effective
• Analyze service demands and implement innovative solutions
• Foster collaboration with internal stakeholders and managers
Requirements:
• 8-10 yea...