Case Advisor

Manchester City Centre

Hybrid working, min 2 days per month in the office

Full-time, 35 hours per week

On-going temporary contract which could lead to a permanent opportunity

£15.08 per hour

Office Angels are currently recruiting for a Case Advisor to join our client based in Manchester City Centre.

Duties will include:

Handle customer complaints via phone and email, ensuring timely resolution and follow-up communication
Arrange and lead initial enquiry meetings with customers
Review, analyse and summarise complex case information
Manage your own caseload, working closely with colleagues across the organisation
Support customers by arranging and recording complaint calls where needed
Follow safeguarding procedures to protect children and vulnerable adults
Provide cover and assistance to team members as required
Any other reasonable duties as may be assigned from time to timeWe are looking for cand...