The Specialist, Client Support, Helix is responsible for the day-to-day administration of carrier access portals on behalf of customers. Acting as an extension of the customer’s operations and technology teams, this role manages carrier portal user access, including onboarding, offboarding, password resets, and access changes, to ensure agency users have timely and appropriate access to carrier systems. The Specialist monitors and resolves carrier access tickets, serves as an administrative point of contact for carrier portals, and ensures access is maintained in accordance with client standards, security requirements, and internal governance. This role also supports carrier access–related initiatives such as new client onboarding, carrier clean-up activities, access remediation, and postconversion or post-acquisition stabilization. This position requires strong attention to detail, the ability to manage repeatable, ticket-driven wo...