You will be responsible for assisting with the onboarding of Nursing Home residents and ensuring that they continue to receive the quality of care.
Customer Journey Experience - Act as the main liaison and single point of contact (Care Concierge) for next-of-kin of our nursing home residents.
- Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident.
- Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin.
- Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment.
- Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team.