Specialist,Technical Camera & Imaging

POSITION PROFILE

Provides help desk technical support in a collaborative work environment while delivering an outstanding customer experience across phone, email, and digital support channels. This role is ideal for a passionate photographer who combines strong technical expertise with exceptional customer care skills. The successful candidate will provide technical support for variety of products including Compact Cameras, D-SLR and Lenses, 360° Cameras, Film Camera, Binoculars, Spotting-Scopes, and a variety of accessories for all related products.

JOB DUTIES AND RESPONSIBILITIES

+ Responds to incoming support incidents (i.e. telephone, chat, email, text and video) in a timely, professional manner.
+ Evaluates incoming issues and provide technical support for all imaging products which include, film and digital cameras, 360° cameras, lenses, sport optics and accessories.
+ Troubleshoot hardware, WIFI and ...