Join a dynamic team where your communication skills make a real difference to residents' daily lives.

Call Handler (Social Housing Repairs)

Location: Crawley, West Sussex

Pay Rate: £12.80 per hour

Working Hours: 40 hours per week (Monday – Friday)

Contract Type: Full-time, Contract/Temporary to Permanent

About the Role

We are looking for a reliable, customer-focused Call Handler to join a busy team in Crawley, working on behalf of a leading social housing contractor.

As the first point of contact for residents, you will play an important role in ensuring day-to-day property repairs and maintenance services run smoothly. You will handle inbound calls from tenants, log their repair requests, and help guide them through their customer journey.

Key Responsibilities

Take inbound calls from tenants, housing officers, and subcontractors regarding reactive repairs and maintenance issues

Clearly and accurately identif...