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Call Handler

Company

First Recruitment Services

Location

Crawley, West Sussex

Type

Full-time

We are seeking two proactive, adaptable, and professional Patient Coordinators to join a dynamic and hardworking team within the medical industry. The team has recently undergone significant changes and is looking for dedicated individuals who can bring structure, reliability, and energy to a busy environment serving private patients.

This is a high-impact, fast-paced role requiring strong communication skills, patience, and a passion for improving the patient journey. The successful candidates will support day-to-day coordination, cancellations, and clinic scheduling, helping people access essential healthcare services without unnecessary delays.

Patient Coordinator responsibilities:

* Manage daily clinic worklists and cancellations using Systema Live software.

* Be the first person patients speak to by phone, email, or in person.

* Handle new patient referrals by following set procedures.

* Book appointments based on medical urgency a...

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