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Call Centre Trainer #ESY

Company

RECRUIT EXPRESS PTE LTD

Location

singapore, singapore

Type

Full-time

Responsibilities
  • Build and execute learning strategies and training program
  • Evaluate individual (new and existing), organization and program training and development needs
  • Translate requirements into trainings program (classroom or online) through variety learning methods
  • Implement various learning methods (e.g. OJT, e-learning, simulation etc) during training program to achieve knowledge retention
  • Assess training effectiveness to ensure incorporation of taught skills and techniques into staff work behavior
  • Report training progress
  • Assist to capture new processes and information into the knowledge portal.
  • Maintain the content in the knowledge portal are up-to-date by liaising with various stakeholders
  • Proactively review the content to improve effectiveness and user friendliness to promote FCR (First Call Resolution) and CSAT (Customer Satisfaction)
Qualifications
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