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Call Centre Team Leader (Changi)

Company

CONNECT CENTRE PTE. LTD.

Location

changi, east region

Type

Full-time

Responsibilities
  • Assist in managing agents and Call Centre operations
  • Handle complaints and manage service recovery
  • Handle the recruitment, training, and development of the agents
  • Provide administrative support in the Call Centre
  • Cover the Team Managers' duties and shift where necessary
  • Any other ad-hoc tasks that may be assigned by the management
Requirements
  • Minimum GCE'O' level qualification or equivalent
  • Proficient in relevant computer applications and skills (Microsoft Applications)
  • Must be able to handle stress extremely well
  • Good verbal communication skills
  • Minimum 1 year experience in a call centre setting is advantageous
  • Must be comfortable and or agreeable to the working environment of the workplace (more details once shortlisted for an interview)
Other Information
  • Monthly basic salary range of $2,300 to $2,500
  • 5...

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