Call Centre Process Analyst - 6-Month Contract Technical Skills Analytical Skills : Ability to analyze data and identify trends to improve processes and performance. Technical Proficiency : Familiarity with call center software like Office 365 and Excel for data management and reporting. Communication Skills : Strong verbal and written communication skills to provide clear feedback and training to agents. Problem-solving : Ability to identify issues and implement effective solutions to enhance efficiency and customer satisfaction. Attention to Detail : Ensuring accuracy in data analysis and reporting to maintain high standards of quality. Customer Service Orientation : Understanding customer needs and ensuring the call center meets or exceeds customer expectations. Project Management : Managing multiple projects and initiatives to improve call center processes and performance. Adaptability : Staying updated with the latest technologies and i...