Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.
Responsibilities - Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.
- Ability to understand customers' needs and provide appropriate solutions and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service to customers to achieve total customer satisfaction
- Solicit customers' feedback and identify problem trends for improvement actions
Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.
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