Job Openings Call Center Workforce Scheduler - Clark, Pampanga
Workforce Scheduler (Clark, Pampanga) | Onsite
At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup
We need people who can start immediately or who are on their final few days of rendering their resignation.
Work Setup: Onsite
Shift: Graveyard Schedule
The workforce scheduler is expected to understand and may forecast contact center transaction volumes, trends, and average handle times to determine workloads for assigned operations functions. The incumbent will schedule production staffing to ensure resources are efficiently allocated and market queues are adequately staffed to handle forecasted production volumes.
Service Planning
The scheduling and service planning ...