Manage a call center team to enhance recruitment for clinical trials. Ensure compliance with protocols and facilitate the training and development of team members effectively.
As the Call Center Supervisor, you'll coordinate recruitment activities while managing a team dedicated to clinical trials. Responsibilities include performance evaluations, protocol training, and maintaining key operational standards. This role also requires effective communication with various stakeholders to ensure a seamless process.
Key Responsibilities:
• Supervise call center recruitment operations
• Ensure compliance with Good Clinical Practices
• Coordinate training for team members on protocols
• Handle communications with clinical trial participants
• Track key performance indicators for recruitment efficiency
Requirements:
• High School diploma or GED; college degree preferred
• Minimum of 5 years in a related field
• At least 3 years in a supervisory role
• Bilingu...