Description
We are looking for a Call Center Specialist to join a team in Hudson, Wisconsin in a Contract to Permanent opportunity. This role is ideal for someone who enjoys helping customers, managing administrative tasks, and keeping documentation accurate and organized. The position combines inbound call support, problem resolution, and clerical coordination in a fast-paced environment where strong communication and attention to detail are essential.


Responsibilities:

• Respond to incoming inquiries from internal partners and external customers with professionalism, empathy, and timely follow-up.

• Handle challenging customer interactions by calming concerns, identifying solutions, and ensuring issues are resolved appropriately.

• Review, complete, and update forms and supporting documentation while maintaining accurate digital files and records.

• Assist with accounts receivable-related processes by checking service authorizati...