Responsibilities

• Manage customer inquiries via phone, email, and chat to provide excellent support.
• Resolve product or service issues by clarifying the customer's concerns and determining the cause of the problem.
• Provide accurate information regarding products and services offered.
• Document customer interactions in the database accurately and efficiently.
• Maintain high levels of customer satisfaction through effective communication and problem-solving skills.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field preferred.
• Experience Level: 3-5 years of experience in a customer service or call center role.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Skills and Competencies: Proficient in using call center technology and customer relationship management (CRM) software.
• Qualities and Traits: Empat...