Healthcare Customer Service Representative – Patient Scheduling

Job Overview:

We are seeking a detail-oriented and compassionate Healthcare Customer Service Representative to join our team. This role will primarily focus on assisting patients with scheduling, rescheduling, and confirming medical appointments while providing excellent customer service. The ideal candidate has strong communication skills, is highly organized, and can handle sensitive patient information with professionalism and confidentiality.

Key Responsibilities:

• Answer inbound calls and respond to patient inquiries in a courteous and professional manner.
• Schedule, reschedule, and cancel patient appointments according to provider availability and patient needs.
• Verify patient demographics and insurance information accurately during each interaction.
• Provide clear instructions regarding appointment preparation, require...