Customer Service Representative (Inbound Call Center)Overview
We are hiring a Customer Service Representative to support high-volume inbound calls related to vehicle recalls, warranty inquiries, and customer support. This is a great entry-level opportunity for candidates who thrive in fast-paced environments and enjoy helping customers.
Key Responsibilities

+ Handle 30–40 inbound calls per shift while delivering excellent customer service

+ Schedule customer appointments for airbag recalls and provide dealership information

+ Answer questions related to recalls, warranties, and basic troubleshooting

+ Accurately document customer interactions and create service cases

+ Provide timely resolutions or escalate issues to the appropriate department

+ Navigate multiple systems and screens to support customer needs

+ Meet performance goals including call volume, handle time, and customer satisfaction

Requirements