• Strong technical understanding of contact center systems and technologies.
• Familiarity with Dubai Government service indicators and quality standards including the Dubai Model and 360 Services.
• Experience in developing and updating service delivery standards.
• Experience in conducting internal self-assessments and audits to evaluate the effectiveness of systems and processes.
• Good knowledge of excellence policies and related frameworks.

• Minimum 12 years of relevant experience in Contact Center operations and customer service environments.

No

Full-time