Job Title: QA Analyst – Call Center (Long-Term Temporary)


Location: Cumberland, RI (Hybrid – Remote on Mondays and Fridays)

Employment Type: Long-Term Temporary

Compensation: Up to $91,000 annually (BOE)

Benefits: Health Insurance | Paid Time Off


Job Description:

Our client is seeking a Quality Assurance Analyst with a strong background in call center operations. This long-term temporary position features a hybrid schedule, allowing remote work on Mondays and Fridays, and offers a supportive environment focused on continuous improvement and compliance.


Key Responsibilities:

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  Monitor and evaluate inbound and outbound calls for quality, compliance, and customer experience standards.
  
  


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  Score calls and deliver actionable feedb...