Job Title: QA Analyst – Call Center (Long-Term Temporary)

Location: Cumberland, RI (Hybrid – Remote on Mondays and Fridays)

Employment Type: Long-Term Temporary

Compensation: Up to $91,000 annually (BOE)

Benefits: Health Insurance | Paid Time Off

Job Description:

Our client is seeking a Quality Assurance Analyst with a strong background in call center operations. This long-term temporary position features a hybrid schedule, allowing remote work on Mondays and Fridays, and offers a supportive environment focused on continuous improvement and compliance.

Key Responsibilities:

Monitor and evaluate inbound and outbound calls for quality, compliance, and customer experience standards.

Score calls and deliver actionable feedback to agents and supervisors to drive performance improvements.

Identify trends, gaps, and opportunities for training and process e...