Overview

You will be the first point of contact for our patients, providing them with exceptional customer service and support. Ensuring calls to and from the hospital are attended promptly, politely, and to the entire satisfaction of the patient.

Responsibilities

• Maintain excellent telephone etiquette and professionalism while attending patient calls.
• Manage multiple lines simultaneously and help patients with various tasks, including scheduling appointments, providing information about healthcare services, confirming insurance details, and routing calls to appropriate healthcare personnel.
• Maintain departmental KPIs and liaise with the supervisor and HOD to improve KPIs and overall patient experience.
• Attend to all incoming patient calls promptly, ensuring callbacks are completed in a timely manner.
• Maintain clarity in communication and a pleasant tone of voice at all times.
• Be well‑versed with the conta...