Job Description

The Call Center Customer Service Manager will manage and work with a team of Call Center Representatives. This manager will work directly with the Customer Service Representative on scheduling, attendance and ongoing workflow for the department. Manager will communicate regularly with the Director of Customer Service along with other departments within the Balkamp organization, DC Service Centers - managers and staff. This position will be involved in all facets of Customer Service, requiring an excellent ability to develop and maintain strong vendor and customer relationships. Equally important will be strong internal communication and collaboration skills.

Responsibilities