Description

• Handle inbound and outbound calls professionally.
• Resolve customer inquiries and complaints in a timely manner.
• Document call information and customer interactions accurately.
• Maintain a positive attitude and strive for Customer Satisfaction.
• Contribute to team goals and collaborate with colleagues.

Requirements

• Educational Qualifications: Diploma in any relevant field
• Experience Level: 1–3 years in a call center environment
• Skills and Competencies: Excellent communication and interpersonal skills
• Responsibilities and Duties: Ability to work in a fast-paced environment
• Qualities and Traits: Strong problem-solving abilities and patience
• Working Conditions: Shift work may be required