Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Identify customer needs and provide appropriate solutions.
• Maintain a positive and courteous demeanor at all times.
• Ensure customer satisfaction by resolving issues efficiently.
• Document all customer interactions and maintain accurate records.
• Adhere to call center policies and procedures.
• Collaborate with team members and other departments to ensure a seamless customer service experience.
• Meet or exceed performance goals, including call handling metrics and customer satisfaction scores.

Requirements

• 1-2 years of experience working in a call center or customer service environment.
• Strong communication and interpersonal skills.
• Ability to handle high volume calls effectively and maintain composure under pressure.
• Proficiency in using call center software and t...