Handle incoming phone calls, respond to online inquiries, confirm appointments, and make outbound calls for patient retention
Prepare and send patient letters/reports
Attach clinical documents to patient charts
Submit cases to the Department of Health (DOH) via fax or online portal
Email medical reports requested by patients
Efficiently multitask and navigate multiple systems, including electronic medical records, to provide medical information and follow-up support after clinical visits
Comply with all HIPAA regulations and guidelines
Qualifications
High school graduate, senior high school graduate, associate degree holder, or college-level education