At Houston Methodist, the Call Center Agent position is responsible for assisting internal and external customers of the assigned department with service requests of a routine and emergent nature. Duties for this position include managing large volumes of inbound and outbound calls in a timely manner, identifying callers' needs and providing solutions while maintaining proper documentation.
**FLSA STATUS**
Non-exempt

**QUALIFICATIONS**

**EDUCATION**

+ High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

**EXPERIENCE**

+ Two years of related experience
+ Previous customer service experience in a call center or other telephone communication environment preferred

**SKILLS AND ABILITIES**

+ Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-goi...