Description

• Manage inbound and outbound customer calls professionally and efficiently.
• Provide accurate information and guidance to customers on products and services.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Document all customer interactions and maintain comprehensive records.
• Collaborate with team members to improve service quality and customer satisfaction.

Requirements

• Educational Qualifications: Bachelors degree in any field.
• Experience Level: 13 years of experience in a call center or customer service role.
• Skills and Competencies: Excellent verbal communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Responsibilities and Duties: Ability to work flexible hours, including evenings and weekends.
• Working Conditions: Comfortable working in a call ce...