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Call Center Agent
Company
XMC BPO Manila
Location
cebu city, central visayas
Type
Full-time
Responsibilities
Handling inquiries from patients, insurance companies, and healthcare providers.
Assisting with appointment scheduling, prescription refills, and insurance verifications.
Managing and resolving customer complaints while maintaining patient confidentiality.
Educating patients about health programs and preventative care.
Collaborating with billing departments to address billing inquiries and disputes.
Maintaining accurate records in customer relationship management (CRM) systems.
Qualifications
Candidate must be at least 18 years of age.
Must be a Licensed Nurse or Nursing Graduate or at least have any Medical background
Basic computer navigation skills.
Candidate must have good English communication skills
Can work in flexible schedules
Wil...
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