The Bartender is responsible for ensuring a fun and entertaining visit for customers in the Café and Bar, providing a warm and inviting welcome experience and a superlative food and beverage experience.

Supervisory Responsibilities:

· None.

Duties/Responsibilities:

• Contributes to the departmental and property monthly goals for guest satisfaction scores by doing the job right the first time and giving exemplary service that goes above and beyond guest expectations. This is Job One for all team members.
• Greets customers with a warm and friendly tone, using their names whenever possible. Becomes familiar with frequent customers in the Seven Rooms CRM system. Learns their preferences.
• Takes personal responsibility to rectify guest complaints to their satisfaction. Listen actively to the guest's complaint or concern, tell them what you a...