Key Performance Areas:

• Professionally acknowledge, welcome, and greet guests with appropriate discretion, using correct forms of address.
• Escort guests to their accommodation and provide a comprehensive orientation of the guest room.
• Explain lodge services and facilities in detail, ensuring guests are fully informed of available offerings.
• Deliver highly personalised service with a strong sense of urgency, attention to detail, and dedication to guest satisfaction.
• Confirm guests’ beverage preferences prior to game drives and communicate requests to rangers accordingly.
• Curate unique dining experiences within the lodge grounds and coordinate guest celebrations in collaboration with the Lodge Manager.
• Maintain a consistently polite, professional, and gracious manner when interacting with guests.
• Anticipate guest needs and proactively respond to requests, liaising with relevant departments to ensure timely ...