Welcoming and Greeting: Welcome and greet guests using the appropriate levels of discretion, always using the correct forms of address.
Check-In and Check-Out: Assist with guest check-in and check-out processes, including offering valet service.
Room Introduction: Offer to unpack and settle guests into their rooms or suites, explaining all services and facilities in detail.
Assist with itinerary planning or booking of restaurants and activities.
Provide personalised services with a sense of urgency, priority, and dedication, ensuring a positive and memorable experience for each guest.
Develop and maintain detailed records of guests’ preferences, including any allergies, likes, and dislikes, ensuring this information is communicated accurately to the relevant departments for both current and future visits, without compromising privacy.