Join our Canadian Segment Operations Excellence Team!

Our dynamic team leads initiatives that implement and enhance new technologies across Canadian Segment teams, such as Amazon Connect and Salesforce.

**Position Responsibilities:**

+ **Supporting the implementation of diverse initiatives as a part of a Salesforce agile squad** .
+ Work in a customer-centric environment that ensures excellent service delivery for all internal and external clients.
+ Analyzing, documenting user stories & acceptance criteria, investigating, and resolving issues, performing business acceptance testing, and activities to ensure successful delivery of initiatives.
+ Recommend solution options and collaborate with business partners to ensure outcomes meet business expectations.
+ Identify and assess business impacts and risks, tackle issues, provide recommendations on options, and help define end state of desired changes.
+ **Design and configure Salesforce Servic...