Job Description
The Business Support Manager provides business-facing operational oversight for one or more applications using read-only production access. On a daily basis, they validate post-release and ongoing production results to ensure data accuracy and processing outcomes align with business expectations. They review reports, outputs, and processed data to confirm business rules are being applied correctly. The role serves as the primary business contact for operational validation, issue awareness, and clarification questions. They support audit and compliance activities by verifying business results rather than executing system or configuration changes. This position does not perform coding, configuration, or technical remediation. Instead, it focuses on monitoring stability, ensuring confidence in production outcomes, and escalating concerns to the appropriate technical teams when needed.

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