Role Purpose
The Business Support Manager acts as the central coordination and control function for all commercial operations, ensuring consistency, discipline, and efficiency across sales processes, systems, and reporting.
The role is critical in enabling the sales organization to focus on customer engagement and revenue generation, while safeguarding commercial governance, pricing integrity, and operational alignment across all divisions and plants.
Key Responsibilities
A. Commercial Process Governance
Ensure all quotations and commercial offers comply with company policies, including pricing guidelines, validity periods, and contractual clauses.
Support the implementation and enforcement of commercial standards across all divisions and markets.
Monitor adherence to approval matrices and escalation procedures