Summary We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Business Support Analyst to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities - An operations leader responsible for the efficient planning, automation, process improvements, and performance analysis of key operational functions across Asian teams ensuring service quality at scale;
- This role works cross-functionally with global stakeholders to translate business needs into effective operational and system solutions, supported by strong data analysis and reporting;
- Oversee and implement customer service quality assurance standards & operational processes;
- Push for process simplification, standardization and automation for Operation f...