The Business Services Lead leads the delivery and continuous improvement of training administration and service operations across the Nuclear Skills Alliance. With direct line management responsibility, oversight of contractor performance, and ownership of business-critical systems, the role plays a strategic part in ensuring capability readiness for NNB, Nuclear Operations, and other key business areas. The role interfaces with senior stakeholders, manages complex data landscapes and supplier contracts, and leads operational enhancements.

Principal Accountabilities

• Line management of a contractor team delivering administrative services; responsible for performance management, development and team leadership.
• Lead the end-to-end onboarding and induction process for Training Administrators across all NSA-aligned business areas.
• Act as strategic system owner for the LMS and associated learning technologies; provide governance, training, and bu...