As Business Process Owner (BPO) for Claims Management, you are responsible for the global set up, standardization, maintenance and improvement roadmap of the Customer Claims process. You own the end-to-end claims lifecycle: from the moment of capture on customer portal through claim orchestration and validation, to providing first time right resolution to the customer, ensuring proactive monitoring and non-conformity management. 

You are an integral part of the Claim-to-Resolution Sub-Value Stream (within Offer-to-Cash Value Stream), building a deep as-is business understanding while designing a standardized and frictionless to-be process within the existing and new technology landscapes, aligning and translating business requirements with digital architecture and organizational structure. 

Your role and responsibilities 

1. Strategic Process Ownership & Roadmap