The Digital Operations & Process Improvement Manager will assist in identifying and

implementing change readiness programs and managing operational business support functions.

A key expectation of the role is to champion customer needs and utilize business and process

improvement methodologies and change frameworks. In addition, the role will support the team’s development through knowledge sharing and coaching and engage effectively with stakeholders and create and maintain a reputation as the internal consultant of choice by senior management for change initiatives.

Responsibilities:

Leadership and Team Development

• Successfully lead the team towards achieving the strategic goals of the business.
• Provide direction and coaching support to grow skills and capabilities.
• Create a culture that supports disciplined and systematic process management, data-driven decision-making, and continuous improvement...