Responsible for holistically reviewing the customer experience-related data and metrics. Reviews, analyzes, and addresses data/feedback from vendor software platform, and any activity relating to potential fraud. Communicate any trends to management.

**Position Responsibilities:**

+ Monitors vendor software platform responses from shareholders, reviews calls, and performs all actions necessary to resolve issues
+ Monitors software platform dashboard and ensures all survey results are reviewed to standard and in accordance with our timeliness goals.
+ Assists with updating training materials.
+ Identifies service issues, trends, performance concerns, training needs and system challenges.
+ Provides phone/queue support as needed.

**Required Qualifications:**

+ Educational background: Bachelor’s degree
+ Quantitative experience: 1yr-2yr transaction processing, report handling
+ Strong attention to detail and accuracy in handling financ...