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Business Process Analyst — Lean, ITIL & eTOM Expert

Company

Systems Limited

Location

fujairah, fujairah

Type

Full-time

Key Responsibilities:
  • Conduct comprehensive analysis of existing (“As-Is”) business processes across multiple departments.
  • Document workflows using ARIS or Microsoft Visio, ensuring clarity, accuracy, and traceability.
  • Map organizational processes to TM Forum’s eTOM framework and identify compliance gaps.
  • Define and enhance ITIL-aligned service management processes (e.g., Incident, Problem, Change, Service Request).
  • Develop optimized future-state (“To-Be”) processes based on industry standards and business objectives.
  • Identify inefficiencies, bottlenecks, and improvement opportunities using Lean, Six Sigma, or similar methodologies.
  • Facilitate workshops, interviews, and discussions with business owners, subject matter experts, and leadership teams.
  • Perform gap analysis between As-Is and To-Be processes and develop actionable transformation roadmaps.
  • Maintain process repositories, standards,...

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