The role focuses on optimizing processes across all business streams in Normet Africa, including Sales, Service, and Supply Chain.

• Document, standardize, and optimize processes for Parts Master Data & Pricing
• Customer Order fulfillment
• Inventory Management & Forecasting
• Warehousing
• Parts Distribution
• Lead advanced reporting on ERP modules, increasing visibility of business KPIs

The goal is to enable smoother service delivery to the customer and improve business KPIs.