About this Opportunity

The role of Business Operations Assistant supports the fast‑growing APAC markets in day‑to‑day operational activities including purchase orders, billing/credit processing, order management, and customer master database maintenance.

Department: Operations
Location: APAC‑Malaysia

Key Responsibilities

• Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
• Provide input regarding training needs to customer support’s supervisor of training and quality development; assist with development and presentation of information and training when requested.
• Meet departmental standards for personal and team performance metrics including contact volume handled, turnaround time and quality.
• Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learning...