The Project Manager supports innovation and transformation initiatives by leveraging Continuous Improvement capabilities, resources, and infrastructure of North America Services to enhance operational efficiency, productivity, quality, and cost performance across business and functional groups. The Project Manager leads and contributes to end‑to‑end project management activities, conducts data‑driven analysis, develops executive‑ready communication materials, evaluates tools and systems, and partners with business stakeholders to deliver improvements and strategic outcomes. The role also supports the North America Process Owners in assessing the feasibility of transformation opportunities, building solution roadmaps, developing transition plans, and driving continuous improvement.