5+ years in business analysis, process design, or workflow optimization ideally in a Sales, Ops, or enterprise tech environment
Demonstrated ability to map complex, cross-functional business processes and redesign them for efficiency
Strong GenAI fluency: hands-on experience with LLMs (Claude, ChatGPT, Copilot, or similar) you can prompt, iterate, and build workflows without writing code.
You should be comfortable navigating AI tools daily, not just aware of them.
Ability to navigate technical landscapes: understand APIs, data flows, system architectures, and integration patterns well enough to propose viable solutions
and communicate effectively with engineering teams
UX-centric mindset you think from the user's perspective first, then work backward to the system
Exceptional communication skills: can run a workshop, ...