Capture, document and traceability-manage requirements from Customer across all workstreams.
Author and maintain governance artefacts — Terms of Reference, RACI, gate-review decks, programme glossary.
Support workstream BAs with consistency, templates and quality assurance.
Run requirements workshops, persona definition sessions and journey-mapping exercises with Customer users.
Maintain the requirements traceability matrix from initiation through to BAU handover.
Required experience and qualifications
5+ years as a Business Analyst on technology transformation programmes; programme-level experience is advantageous.
Solid experience with workshop facilitation, documentation and stakeholder-management skills.
Demonstrable delivery experience in a regulated industry — financial services, government, pharmaceuticals, energy or similar — including familiarity with change cont...