Business Analyst / Knowledge Architect
I'm supporting an SAAS client, hiring a Business Analyst / Knowledge Architect to identify, quantify and prioritise automation opportunities across a growing technology business. You'll work closely with stakeholders and AI delivery teams to map processes, uncover inefficiencies, build automation business cases, and prepare documentation and knowledge assets for AI-enabled solutions, including LLM and RAG-based systems.
Responsibilities

• Map current-state business processes through stakeholder interviews, workshops and process analysis.
• Identify manual effort, bottlenecks and operational inefficiencies.
• Build automation business cases including ROI, effort reduction and operational impact.
• Translate business requirements into clear delivery-ready specifications for AI and automation teams.
• Design and maintain knowledge structures, taxonomies and AI-ready documentation.
• Audit, ...