Overview

The Business Analyst is responsible for bridging the gap between business stakeholders and technical teams by gathering, analysing, and documenting business requirements. This role ensures that business needs are clearly understood, solutions are well-defined, and projects deliver measurable value.

Responsibilities and Duties

• Business Analysis & Requirements Gathering
  • Collaborate with stakeholders to understand business needs, processes, and system gaps.
  • Conduct workshops, interviews, and research to gather and prioritise requirements.
  • Translate requirements into detailed Business Requirement Documents (BRDs), Functional Specifications, and User Stories.
• Process Analysis & Improvement
  • Map and analyse current business processes (e.g. policy lifecycle, claims processing, customer onboarding).
  • Identify inefficiencies and recommend process improvements or automation opportunities.