Business Analyst (ITIL)
228567
Desired skills:
ITIL, Business Analyst, Dublin, FTC,
Business Analyst | Dublin | Hybrid
Hiring on behalf of a leading professional services firm, seeking an experienced Business Analyst to play a key role in an IT transformation programme, driving improvements across IT operations and business processes using ITIL best practices.
Responsibilities
Facilitate discovery workshops and interviews to map existing AS-IS IT operations and business processesConduct gap analyses to identify process improvement and automation opportunities aligned to ITIL best practiceDesign TO-BE processes including impact analysis across technology, workflows, and business operationsTranslate business requirements into technical specifications including data mapping, process flows, and system integrationsSupport the selection and implementation of a new IT to...