Primary Skills: API Integrations (advanced), Modern Web Applications (advanced), Product Requirements (advanced), Systems Mindset (advanced), Agile/Scrum (advanced)
Contract Type: W2 Only
Duration: 6+ Months

Location: Austin, TX (#LI - Hybrid)

Pay Range: $45-$50/Hr. on W2



Job Summary:

This role bridges the gap between business needs and technical execution for customer support platforms. You will translate complex operational challenges into actionable technical specifications and collaborate with various teams to deliver innovative solutions. The position aims to modernize platforms using cutting-edge web technologies and AI.

This person will help define and deliver next-generation customer support platforms leveraging modern web technologies, agentic ai experiences, enterprise workflow orchestration, api-first architectures, third-party ai platforms such as openai, genesys cloud integrations, and unified agent desktop ex...