Intermediate to Senior level Business Analyst (Hybrid Role)

Purpose of the job

The Business Analyst (BA) will be responsible for defining specifications for process and system enhancements, production support items and normal SDLC BA responsibilities, including systems testing. The role includes a component of production support.

Main duties and responsibilities

Root-cause analysis and resolution of production support issues within agreed service level agreement (SLA) Requirements definition for process and system enhancements, Business as Usual (BAU) changes and production support items Being involved in system’s testing of both fixes and enhancements

Improving structures and processes within which the client solutions team operates

Ideal experience

At least 3 years’ experience in Unit Trust and LISP (Discretionary and Life and Retirement Products) administration Good understanding of the end-to-end administration processes Experie...